Press and Hold the Power button > select Restart option and patiently wait for your device to Restart.Īfter the Phone restarts, open Google Photos and you might be able to see Google Photos Backup in progress. Sometimes, the problem is due to unexplained minor software glitches which can be often fixed by restarting the device. Open Settings on your Android Phone > Go to Apps > Photos > Storage and tap on Clear Cache.Īfter this, you should find Photos on your device backing up to Google Drive. Sometimes, the problem is due to Google Photos App Cache being corrupted and this can be fixed by clearing Google Photos Cache. If storage space is not available, you can either Free up storage space in your Google Account by tapping on Manage Storage or buy Additional storage space by tapping on the Buy Storage Option. Open Google Photos > tap on Profile Icon > Photo Settings > Backup & Sync > on the next screen, make sure enough storage space is available in your Google Account. Google Photos won’t be backing up, if enough storage space is not available in your Google Account. On the Settings screen, tap on Back up & Sync > on the next screen, move the toggle next to Backup & Sync to ON position.Īfter this, you should find Photos on your device backing up to Google Photos. Open Google Photos > tap on Profile Icon > select Photo Settings option. A photo/video was skipped: Most likely due to File Size restrictions.Waiting for connection: Indicates WiFi or Ethernet problems on your device.Backing up: Indicates Backup is still in progress.Backup is off: Indicates that Auto-sync feature is turned OFF on your device.Note: If your Email Address is not listed, you need to enable Backup & Sync option (See the next step).ĭepending on the nature of problem on your device, you may see any of the following Backup and Sync related messages. On the next screen, make sure the Email Address is correct and see if there is any message related to Backup and Sync. Open Google Photos and tap on your Profile Icon.
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